Clear and transparent cancellation and refund guidelines for hosts and guests.
Moonrise Studio encourages fair and transparent booking practices. Please review the applicable cancellation policy before confirming a reservation. Refund eligibility depends on the booking terms selected by the host and the timing of the cancellation.
Guests may cancel bookings according to the cancellation policy displayed during the booking process. Any eligible refund will be calculated based on those terms.
Hosts should avoid cancellations except in unavoidable circumstances. Frequent cancellations may affect account status or listing visibility.
Approved refunds are generally processed within 5–15 business days, depending on your bank or payment provider.
Refund processing times may vary based on the payment method, banking system, public holidays, or payment gateway processing schedules. If you have questions regarding a refund, please contact our support team with your booking details.